Refund policy
Return and Refund Policy
At Emad's, we want you to shop with confidence. If you are not completely satisfied with your purchase, we are here to help. Please read our Return and Refund Policy below for complete details.
Return Eligibility
To be eligible for a return, the following conditions must be met:
• The return request must be made within [1 DAYS] of receiving your order
• The item must be unused, unworn, and in its original condition
• The item must include original packaging, tags, invoice, and any accessories received with the order
• The product must not show signs of damage caused by misuse, wear, or improper handling
• Proof of purchase or order confirmation must be provided
We reserve the right to reject returns that do not meet these eligibility requirements.
Non-Returnable Items
The following items may not be eligible for return or refund:
• Earrings and other hygiene-sensitive jewellery items
• Customized or personalized products
• Gift cards
• Sale, clearance, or promotional items
• Products marked as non-returnable on the product page
• Items damaged due to improper use or handling after delivery
Please review product details carefully before placing your order.
Return Timeframe
Customers must request a return within [1 DAYS] from the date of delivery.
Any return requests submitted after this period may not be accepted.
How to Request a Return
To request a return, please contact us at [ emadsjewels@gmail.com ] with the following information:
• Full name
• Order number
• Product name
• Reason for return
• Photos of the product, if applicable
Once your request is reviewed and approved, we will provide instructions on how to return the item.
Return Shipping Costs
Return shipping costs may be handled as follows:
• If the return is due to a defective, damaged, incorrect, or missing product, we will cover the return shipping cost
• If the return is due to a change of mind, incorrect selection, or personal preference, the customer may be responsible for return shipping charges
• Original shipping charges are generally non-refundable unless the return is due to our error
We recommend using a trackable shipping service for returns, as we are not responsible for lost return shipments.
Refund Process
Once we receive and inspect the returned item, we will notify you about the status of your refund.
If approved:
• Refunds will be processed to the original payment method
• Refunds may take up to [REFUND PROCESSING TIME] business days to reflect in your account, depending on your bank or payment provider
• Shipping fees may not be refunded unless the return was due to our mistake
If your refund is delayed, please first check with your bank or payment provider before contacting us.
Exchanges
We may offer exchanges for eligible items if:
• The product received is damaged or defective
• The wrong item was sent
• You need a different size, color, or variation, subject to stock availability
Exchange requests must be made within [1 DAYS] of delivery.
If the requested replacement item is unavailable, we may offer store credit or a refund instead.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within [1 DAYS] of receiving your order.
Please include:
• Your order number
• A description of the issue
• Clear photos or videos of the damaged or incorrect item and packaging
We will review the issue and arrange a replacement, exchange, or refund as quickly as possible.
Cancellations
Orders may be cancelled before they are shipped.
If you wish to cancel your order, please contact us immediately at [emadsjewels@gmail.com ].
Once an order has been shipped, it may no longer be eligible for cancellation and must instead follow the return process.
Contact Us
If you have any questions about returns, refunds, or exchanges, please contact us:
Emad's
emadsjewels@gmail.com